Implementation Consultant e‑Health

Healthcare that works better, for everyone

Healthcare is under immense pressure: staff shortages are increasing, workloads are rising, and waiting lists are growing. That’s exactly why Caro exists. Our digital platform helps healthcare organizations truly place the patient at the center, while healthcare professionals gain more time for those who need them most.

Caro develops digital patient journeys for hospitals and clinics, such as OLVG, Ksyos, and Andros Clinics. Recently, we became part of HOPCo– a leading international healthcare organization that helps us expand our impact both in the Netherlands and abroad. 🌍✨

What you’ll do

As an Implementation Consultant within Caro’s Customer Success team, you’ll ensure that our clients – healthcare providers and their patients – get the very best out of our platform.

• Manage implementation projects from start to finish, working closely with doctors, nurses, and management teams.

• Map out customer care processes and translate them into digital patient journeys on the Caro Health platform.

• Train and support healthcare professionals so they can effortlessly guide patients to success.

• Analyze feedback, share best practices, and serve as the go‑to contact for questions and optimizations.

• Develop practical training materials such as manuals, tutorials, and knowledge articles.

• Contribute to customer stories, testimonials, and (business) cases that showcase our collective impact.

What you bring

• At least 2–3 years of relevant experience, e.g. in project management, consultancy, implementation, or process improvement – preferably in (digital) healthcare.

• Bachelor’s or Master’s degree in healthcare or a comparable field.

• Full-time availability (40 hours per week).

• Strong analytical skills; you enjoy solving process and content puzzles.

• Detail‑oriented, with a strong focus on quality.

• Excellent communication, organizational, and project management skills.

• Tech‑savvy with a natural affinity for e‑Health.

• Hands‑on, independent, and also a true team player.

• Fluent in Dutch and English – you’ll be working with many Dutch customers in an international team.

What we offer

• A meaningful role where you contribute daily to better healthcare.

• An ambitious, dedicated team where your ideas count and create impact.

• A competitive salary aligned with your experience and background.

• A MacBook and a comfortable workplace near Amsterdam Amstel.

• Flexibility, including the option to work partly from home.

• A personal training budget and plenty of opportunities to grow.

• 27 vacation days for full‑time employment.

• International opportunities – from meetings with Hopco colleagues in London to expanding Caro’s reach across Europe.